At AMAZONAS Ultra-Light, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 14-day return policy (click here for more details). This gives you plenty of time to decide if you love your new hammock. If you've purchased a hammock as a gift and need more than 14 days to decide, just send us an email and we'll be happy to help. Please note that return costs must be covered by you, except in cases where we've made a mistake or a rare defect has occurred.
★ You must return the goods within 14 days of receiving your order.
★ Please inform us within 24 hours of delivery if the item is damaged or incorrect.
★ If the packaging appears damaged, please sign for it as damaged with our courier.
★ Products must be returned in their original packaging, unused, unwashed, and with tags.
★ We may charge a restocking fee in exceptional circumstances.
★ You are responsible for insuring the returned item for its full value.
★ If the error was on our end, we will cover the cost of returns.
★ We only offer refunds to the original payment method used to make the order.
Our goal is to create a lasting relationship with our customers, and we'll do everything we can to ensure your satisfaction. So sit back, relax, and shop with confidence knowing that we're here to take care of you.